Help
Which internet browser should I use to view the website?
For optimum viewing of our site we recommend you use of the following browsers:
Windows 98 and above:
- Internet Explorer version 5.5 and above
- Netscape Navigator version 7.0 and above
- Opera 8.0 and above
- Mozilla Firefox 1.0 and above
Macintosh:
- Safari 1.2 and above
- Netscape Navigator version 7.0 and above
- Mozilla Firefox 0.9 and above
It is recommended that all browsers are used with 128-bit encryption.
Which display setting should I use to view this website?
We recommend the site be viewed on a 1024 x 786 screen, however you may view the site on an 800 x 600 screen.
How do I check my browser version?
From the menu bar of the browser click on:
- 'Help>About Internet Explorer' or
- 'Help>About Communicator' or
- 'Help>About Netscape' or
- 'Help>About Mozilla Firefox'
How do I activate JavaScript?
Using Internet Explorer 5.0 or above:
- click on 'Tools'
- 'Internet Options'
- 'Security Tab'
- click 'Custom Level' tab
- scroll to 'Active scripting' - select 'enable'
- scroll to 'Scripting of Java applets' - select 'enable'
For Netscape Navigator version 7 or above:
- click on 'Edit' select 'Preferences...'
- click on 'Advanced' ensure that 'enable Java' and 'enable native object scripting' are both checked
- click on 'OK'
What is 128-bit encryption? (Secure Socket Layer)
Encryption is a way of scrambling sensitive data or information ready for transmitting across the internet. 128-bit SSL encryption is the encryption level assigned to the browser, and is one of the most secure levels available.
How can I tell whether my browser supports 128-bit encryption?
Using Internet Explorer 5.0 plus:
- click on 'Help: About Internet Explorer' from the menu bar of the browser. Cipher strength indicates encryption level
Netscape Navigator 7 plus:
- click on 'Help: About Netscape' (half way down in bold)
'Page cannot be found' problems while making a booking?
Certain versions of Internet Explorer on Windows are known to have problems with loading the secure part of our booking site. Currently affected browsers include Internet Explorer 5.5 with 56-bit encryption.
To resolve this issue, either install a newer version of Internet Explorer using the links below or install any available updates from Windows Update (http://www.windowsupdate.com).
Alternatively, you may follow the instructions below titled "how do I activate Secure Socket Layer (SSL) Version 3.0?" to disable SSL 3.0 support. Following this procedure, please ignore any warnings Internet Explorer may present you regarding the validity of the certificate - this is an issue with the version of Internet Explorer.
How do I upgrade my browser and browser encryption?
To upgrade to the latest version of Internet Explorer on Windows go to: http://www.microsoft.com/ie. It is also recommended to install any updates from Windows Update (http://www.windowsupdate.com)
To upgrade to the latest version of Internet Explorer on Macintosh go to: http://www.microsoft.com/mac
To upgrade to the latest version of Netscape Navigator go to: http://netscape.com/download
To upgrade to the latest version of Mozilla Firefox go to: http://www.mozilla.org/products/firefox
How do I activate Secure Socket Layer (SSL) Version 3.0?
Using IE 5.0 or above:
- click on 'Tools'
- 'Internet Options'
- 'Advanced Tab'
- scroll down to Security and make sure SSL 3.0 is ticked and click 'OK'
For Netscape Navigator v 7 or above:
- Select 'Tools' followed by Security Info
- click on Navigator and check 'Enable SSL' (Secure Sockets Layer) v3
- click on 'OK'